salamjpTerms of Use

When you open a salamjp account, our system collects your identity details and verifies your eligibility to access our platform. These terms explain what we do with your information, how deposits and withdrawals work, and what happens if a dispute arises.

salamjp operates as an online gaming and sportsbook platform in supported jurisdictions. Our services include football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports wagering. By creating an account with us, you accept the terms outlined here and agree to comply with applicable law in your jurisdiction. Services are available only where local law permits—it is your responsibility to verify that you may legally use salamjp in your location.

This document describes our core policies. For updates or clarifications, contact our support team at any time.

How salamjp Account Rules Work

We require all users to provide accurate identity information during account registration. This includes your full name, date of birth, email address, and residential address. We use this information to verify your identity (KYC — Know Your Customer) and ensure you meet our eligibility criteria. KYC is a regulatory requirement in Indonesia and applies whenever you make a significant deposit or withdrawal. The verification process typically takes minutes and happens once per account.

Your password is your responsibility. We do not store it in plain text, and we never ask for your password via email or chat. If you suspect someone has accessed your account without permission, inform us immediately. We will freeze your account pending review and investigation. Two-factor authentication (2FA) is available—we recommend enabling 2FA to add a layer of security beyond your password.

Our salamjp Deposit and Withdrawal Policy

We accept deposits via eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking virtual account, local payment virtual account, online payment virtual account, and e-wallet virtual account. Each method carries the same verification standards. Your first deposit may trigger KYC verification—once verified, subsequent deposits are faster. We do not charge deposit fees; however, your bank or e-wallet provider may assess their own charges.

Withdrawals return to your original deposit method. If you deposited via mobile banking, your withdrawal goes back to local payment. If you used a online payment virtual account, your withdrawal returns to e-wallet. This policy protects against fraud and money-laundering. Withdrawal requests are reviewed by our accounts team to verify your identity and the legitimacy of the transaction. Most withdrawals complete within one to three business days. During high-volume periods (e.g., around Idul Fitri or around major tournaments like Piala AFF), processing may take longer, but we maintain the same verification standard.

Funds and Account Balance Management

Your account balance is held in an escrow account in your name. It is segregated from salamjp's operating funds and protected by Indonesian banking regulations. Your balance funds all offerings on salamjp equally—sportsbook bets, live-dealer tables, slot games, and arcade games all draw from the same pool. You can withdraw your balance at any time, subject to our verification process.

We do not pay interest on account balances. Dormant accounts—accounts with no activity for twelve months—may be subject to closure or fee assessment under Indonesian law. We will notify you of any such policy change before implementing it.

Bonus and Promotional Terms

salamjp does not currently offer deposit bonuses, free-bet credits, or promotional top-ups. All funds in your account represent your own deposits. Any promotional activity we introduce in future will be clearly documented and optional—you are never required to participate in promotions to use our core services.

Our salamjp Game Rules and Fairness

All games on salamjp—sportsbook markets, live-dealer tables, slot games—are governed by published rules. We use certified random-number generation for slot and game outcomes. Live-dealer tables are managed by professional dealers and audited for fairness. Sportsbook odds are set by our pricing team and update continuously based on market demand. We maintain game logs for all sessions, and you can request a record of your play for any date range.

We do not manipulate outcomes to favor the house. If you suspect unfair play, contact our support team with specific details. We will investigate and, if we find evidence of error, credit your account accordingly.

Our commitment to transparency means you understand the rules, odds, and terms before you engage. We do not use hidden mechanics or surprise conditions.

Dispute Resolution and Our Process

If you dispute a transaction, payout, or account decision, we ask that you contact our support team with clear details. Include your account username, the date and time of the transaction, and a description of your concern. Our support team will investigate within five business days and provide a response. If you are not satisfied with the response, you may escalate to our management team by providing a written request to support.

We keep records of all account activity, game sessions, and transactions for a minimum of two years. You can request copies of your activity history at any time. If we discover an error in our favor, we will notify you and credit your account. If an error is in your favor, we will request correction—we reserve the right to void winnings that result from system errors or manipulation.

• Dispute requests must be made within 30 days of the transaction.
• We require specific details (username, date, time, description) to investigate.
• Our response will be provided within five business days of receiving your request.
• If you remain unsatisfied, you may escalate to management for final review.

salamjp Jurisdiction and Your Responsibility

salamjp operates in supported jurisdictions only. Services are available where applicable law permits. It is your responsibility—not ours—to verify that you may legally use salamjp in your location. Laws differ across regions, provinces, and cities. A resident of Jakarta, Surabaya, Bandung, or Medan may have different legal status than a resident in another area. Before depositing, confirm that gaming and sportsbook activity is permitted under your local law.

If salamjp becomes inaccessible in your jurisdiction due to regulatory changes, we will notify all affected users and provide instructions for account closure and fund withdrawal. You will retain access to your balance during any transition period.

By creating a salamjp account, you confirm that: (1) you are of legal age in your jurisdiction, (2) you have verified the legality of using salamjp in your location, (3) you are not accessing salamjp from a restricted jurisdiction, and (4) you accept these terms as binding. These terms are governed by Indonesian law, and any disputes will be resolved through our internal process first, followed by escalation to Indonesian courts if necessary.

Changes to Our Terms

We reserve the right to update these terms at any time. Material changes will be communicated to all users via email and in-app notification at least 14 days before taking effect. Your continued use of salamjp after notification constitutes acceptance of the updated terms. If you disagree with a change, you may request account closure and full withdrawal of your balance.

salamjp remains committed to fair play, transparent rules, and user security. If you have questions about these terms or our policies, our support team is available to assist.